Have a question? Hopefully we can answer some of your questions here. If not, please do not hesitate to contact us.
Memorials
Can a marker be purchased from J.B. Newall Memorials, or, does it have to be purchased from a funeral home or cemetery?
A marker can absolutely be purchased from us and does not have to be purchased through a cemetery or funeral home.
If I purchase outside of the cemetery, will they still accept and install it?
Yes, absolutely! Once an order is placed with us, we take the steps to ensure with the cemetery that the correct size and style of marker is permitted on the plot. We then get an approval, in writing, from the cemetery.
Do I need to make an appointment to purchase a granite marker or bronze marker?
Yes, please contact us to make an appointment.
Do I need to make an appointment when inquiring about purchasing a monument?
Yes, please contact us to make an appointment.
What information do you need from me to obtain a quote or place an order?
We require the name of the cemetery, section and plot location. Also, let us know if you are wanting the new marker to match an existing one.
Do I need to come to your office to purchase a granite or bronze marker?
Not necessarily. If you are unable to come in to see us, we can certainly communicate via telephone or email.
Do you have a showroom?
Yes we do. We also have design catalogues for viewing also at our shop.
What is 'Monumental Grade' granite'?
All granite is not created equal; it has different properties, characteristics and mineral composition. 'Monumental Grade' is the highest grade of granite and must meet standards and requirements such as:
*Granite that is highly dense; to ensure low moisture absorption and to aid against staining and weathering
*Granite that is free of faults or cracks
*Granite that has not been polished with synthetic substances
*Granite that is suitable for a deep carving
Do cemeteries have marker or monument regulations?
Yes, most cemeteries have different size and finish regulations, depending on which section the plot is located in. We are quite familiar with these different regulations, but it is best if you contact the cemetery to confirm the marker size requirement.
What is your completion time?
For a flat granite in-stock marker, please allow approximately 4-6 weeks for completion.
For a bronze marker, please allow approximately 12 weeks for completion after a layout has been approved.
For an in-stock granite pillow marker, please allow approximately 4-6 weeks for completion.
For a custom designed granite upright monument, please allow approximately 16-20 weeks for completion.
Can I have a language other than English on my marker or monument?
Yes, certainly. Mandarin, Persian, Russian, Japanese, Romanian, Greek just to name a few... Any language can be placed on a marker.
Do I get shown a layout or design before my marker or monument is made?
Yes. Once your order is placed, you will receive a layout(s) for your approval before we proceed with production.
Do you do custom artwork?
Yes, we certainly do. Let us know what you have in mind.
Where is the work done?
All of designing and granite carving and hand etchings are done at our shop in Vancouver.
Do you guarantee your work?
Yes, we have a limited warranty on all of the work we do.
Can you create a new memorial to match an existing one?
Certainly, you can send us a photo, or we will go out on site to the cemetery to view an existing memorial and will match it up as closely as possible.
How do you add a new/additional inscriptions to an existing monument?
For upright monuments, we go out on site, to the cemetery with our equipment to complete the new inscription. Please note however, on site works can only be commenced during the warm, dry summer months.
Do you have granite upright monuments in stock?
Yes, we do usually carry a few styles and sizes in stock. Please contact us and we can let you know if we have any in stock that adhere to the cemetery regulations, your family plot is located in.
How far in advance should I make arrangements when ordering a Jewish headstone?
We recommend making arrangements with us at least 8 weeks prior to an unveiling date, for a standard pillow marker style headstone. For upright monuments, a minimum of 4 months is required.
Does an unveiling date have to be set before purchasing a Jewish headstone?
No, you can make arrangements for the headstone prior to setting an unveiling date.
Do I need to know how to read or write Hebrew?
No, we will take care of that for you.
Can I put a photo / portrait on my marker or monument?
Yes, a photo is a beautiful way to memorialize your loved one. The portraits we offer are the highest quality in the memorial industry are fully warrantied against fading or cracking.
Do you deliver to the cemetery?
Yes, we take care of the delivery to the cemetery.
Do you set/install the monument in the cemetery?
Depending on the cemetery. Some cemeteries require us to set the monument, while others require us to only deliver the monument and have their staff set them.
Do you ship memorials?
Yes, we do.
Do you sell flower vases?
Yes, we do sell a variety of flower vases.
