“Thank you for the so very human way you conduct your business. You have treated me with respect, efficiency and… tenderness. This speaks to me of long experience in working with people in the extremes of discordance. As well, you have not worked from under a shell of emotional separation from your clients. Your example has helped me to remain in the present while I deal with the unconscionable. It is brave of you to be open this way. You have my thanks and my admiration.”
